SHIPPING & RETURNS
Shipping
Shipping within the Netherlands is free on all orders over €25. For smaller orders, a shipping fee of €4.50 applies. For deliveries to Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain and Sweden, the shipping cost is €7.50. Orders to the rest of the EU and the UK are €9.95. We always prepare and ship your order as quickly as possible. Parcels (except those sent in an envelope) include track & trace. Please allow 2 to 7 working days for delivery. For orders outside the Netherlands, shipping may take a little longer
Returns
Not satisfied with your order? It happens. You have 14 days to change your mind. The return shipping costs are at your own expense. Items must be returned in their original condition. Once your return is approved, we will refund the purchase amount.
Exchanges are also possible within 14 days, provided the desired item is still in stock.
For further instructions, please email mail@evitaroza.com
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Issues
I always do my utmost to ensure everything runs as smoothly and quickly as possible, but unfortunately, things can always go wrong. My apologies if this has happened to you. Please send me a message as soon as possible, and we'll see how we can resolve it together.
Customs & import duties
Buyers are responsible for any customs and import taxes. This may occur if you place an order outside of Europe. We are also not responsible for delays due to customs.